Terms of Service

Draft for review. This document was prepared as part of the CravePlatter site build and has not been reviewed by counsel. Confirm the entity details, retention periods, insurance limits and governing-law clauses with your lawyer, and the food-safety claims with your local health department, before launch.

These terms govern your use of craveplatter.com and every order you place with CravePlatter Provisions LLC. Placing an order means you accept them. They contain an arbitration agreement and a class-action waiver in section 12 — please read that section, because it affects how disputes between us are resolved.

1. Who we are

CravePlatter Provisions LLC, a New York limited liability company at 47 Wythe Avenue, Building C, Brooklyn, NY 11249. Contact: [email protected].

2. The builder produces an estimate, not a contract

The platter builder computes an indicative price from the guest count, build type, style and dietary flags you select. It is an estimate. It is not an offer, it is not a quote you can hold us to, and submitting one does not create an order. A binding order exists only when we send you a written confirmation naming the date, the delivery window, the final price and the build. Until that confirmation lands, nothing is booked and nothing is charged.

Prices shown exclude New York State and City sales tax and the delivery fee for your zone, both of which appear on the confirmation.

3. Ordering and lead times

• Grazing boards and party spreads: order by 11:00 ET for next-day delivery. Same-day is possible when we have capacity and the builder will say so honestly rather than take the order and hope.
• Grazing tables: five business days, because a crew, a van and a build window have to be scheduled.
• Over 150 guests: ten business days.

We may decline an order. The usual reasons are capacity, a delivery address outside our zones, or an allergen requirement we cannot meet safely — see section 6.

4. Changes and cancellations

More than 48 hours before your delivery window you may change the guest count in either direction, change the style, or cancel for a full refund.

Inside 48 hours the ingredients have been committed and, for boards, cut. You may add guests if we have capacity, but you cannot reduce the count and you cannot cancel for a refund. If your headcount falls, your order still arrives as built — you simply have a more generous board.

Inside 4 hours of the window, and after a grazing-table crew has left our kitchen, no changes are possible at all.

5. Payment

Consumer orders are charged in full at confirmation. Corporate accounts may apply for net-30 terms above $1,200 per order or on a standing weekly order, subject to a signed order form. Overdue invoices accrue interest at 1.5% per month or the maximum the law allows, whichever is lower, and we may suspend deliveries on an account more than 30 days overdue.

6. Delivery, allergens and food safety

Delivery, zones, windows and what happens when something goes wrong are set out in Delivery & Returns. Allergen handling, our labelling standard and the limits of what we can guarantee are set out in Allergens & Food Safety. Both documents form part of these terms.

Once a delivery is made, food safety passes to you. Boards must be refrigerated below 40°F if they will not be served within two hours of arrival, or one hour if the room is above 90°F. We cannot be responsible for food left out beyond those windows.

7. Boards, crates and equipment

Boards, risers, crates, linen and lighting remain our property unless you have bought a board outright. Leave them out and we collect on the next run through your neighbourhood, usually within two days. There is no deposit and no charge. If equipment is lost or returned damaged beyond ordinary use we may charge replacement cost, which we will itemise before we bill it.

8. Using the site

You may use the site to browse, build estimates and order. You may not scrape it, attempt to break it, resell our content, or use it to build a competing price list. The text, photography, recipes and the CravePlatter name and mark are ours.

9. Liability

Nothing here limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be limited — and food is a business where that carve-out matters, so we state it first.

Subject to that, our total liability for any order is limited to the amount you paid for that order. We are not liable for indirect or consequential loss, including lost profit, lost business or the cost of an event that did not go as planned.

10. Events outside our control

We are not liable for a failure caused by something genuinely outside our control — severe weather, a citywide power failure, a public-health order closing our kitchen, or a building refusing our crew access on the day. We will tell you as soon as we know, and we will refund you in full for anything undelivered.

11. Suspension

We may suspend or close an account that abuses our staff, repeatedly refuses delivery, or charges back an order we delivered as confirmed.

12. Disputes, arbitration and class-action waiver

Let us try to fix it first: email [email protected] and give us 30 days. Most things end there.

If that fails, you and CravePlatter agree that any dispute will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, seated in New York County, New York. You and we each waive the right to a jury trial and the right to participate in a class action. You may bring an individual claim in small-claims court instead if it qualifies.

You may opt out of this arbitration agreement by emailing [email protected] within 30 days of your first order, saying so plainly. Opting out costs you nothing and changes nothing else about your service.

13. Governing law

These terms are governed by the laws of the State of New York, without regard to its conflict-of-laws rules. Where arbitration does not apply, the state and federal courts sitting in New York County have exclusive jurisdiction.

14. General

If a clause is unenforceable the rest survives. Our not enforcing something once is not a waiver of it. These terms, with the two documents named in section 6, are the whole agreement between us. We may update them; material changes are posted here with a new date and take effect for orders placed after that date.